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Good gifts made for good friends.
Is it really an amazing gift?
It's more than a gift, it's a moment, an escape from your daily life in one of London's finest luxury hotels. We're not too sure what other ideas you had in mind, but this one is probably better than that.
Can I combine two gift cards?
Two Staycation gift cards? You really do have great friends. Write us a short message on email@example.com with the codes of both cards. We'll send you a maxi card with both credits.
Can my gift card be used in another country?
Unfortunately, your gift card can only be used in the country whose currency it is: a euro gift card can only be used in France and a pound gift card can only be used in the UK. However, if the staycation you've chosen is beyond our borders, write to us at firstname.lastname@example.org and we'll help you make your wildest dreams come true.
My gift card does not work
Make sure the code you enter matches the code on your gift card. A mistake can easily happen! Also check the expiry date of your card. Don't forget to enter your credit card details: this is essential to validate your payment, even if the gift card covers the entire amount of the reservation.
Can I book a staycation for more than my gift card?
Of course! If the balance on your gift card does not cover the full amount of the booking, you can still complete the payment with your credit card.
Can I pick the amount?
You can select from 4 options (£50, £100, £200 and £500). Got exactly £265 in the pot? You can also set the amount of your choice, anywhere between £50 and £5000.
How do I buy a Staycation gift card?
Easy: Select the format of your choice: e-card or print-out version Select the amount you'd like put on your gift card (£50 minimum). Proceed to payment Wait patiently for the right moment to share your gift, and blow their mind
I'm a company, can I make a group order?
Employee rewards, bonuses, promotions, special client gifts... The Staycation gift card covers it all. To make a group order, just email us with all the details at email@example.com, and we'll get back to you within 24h.
Is the gift card valid on all Staycation offers?
Sure thing, that's why it's such a cool gift. Gone are the days of 'weekend getaways' and 'extreme piloting experiences' that you can never seem to use.
How long are gift cards valid for?
All our gift cards are valid for one year from the date of purchase, which gives you exactly 52 Sundays to redeem it.
Can a gift card be used multiple times?
Of course. If the amount on your gift card is higher than your booking, you can use the remaining balance on your next reservation. And so on and so forth, until your card runs dry.
Can gift cards be exchanged or refunded?
The Staycation gift card is non-exchangeable and non-refundable. You have a whole year to redeem it, so hurry up and book your luxury time off.
Can I change the name on the gift card?
Our gift cards can be transferred to the person of your choice. Only the code matters, so keep it safe!
I've lost my gift card
Well, it happens to the best of us. But don't worry about it, we've got you covered: just email us at firstname.lastname@example.org with the name of the person who purchased the gift card, the date they purchased it and the amount it was for, and we'll sort it.