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  1. Staycation
  2. ⛑️ Your booking

⛑️ Your booking

Before, during and after your Staycation.

Before your Staycation

  • I can't seem to book
  • I haven't received an email notification
  • I want to change my booking details
  • I have just booked, can I add an extra or upgrade to my booking ?
  • I just booked a Staycation but I have two different hours for the check-in/ check-out, which one is the good one ?
  • How can I book a slot for an experience included or added to my package ?
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During your Staycation

  • Why am I being asked to present a credit card at reception?
  • What do I need to check-in ?
  • Until what time can I use the hotel's facilities ?
  • I'm at the hotel and I've got a problem, who should I get in touch with ?

After your Staycation

  • How do reviews work ?
  • I have a complaint
  • Where can I get a receipt of purchase ?
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